Refund policy

Dr. Mak's Superfoods LLC Return and Refund Policy

Effective Date: June 10, 2025

Our Commitment to Quality

At Dr. Mak's Superfoods LLC, we stand behind the quality of our products. We encourage all customers to try our sample packs before purchasing full cases to ensure our superfoods meet your expectations.

Sample Pack Policy

We strongly recommend ordering sample packs before committing to larger quantities. Sample packs allow you to experience our products' taste, texture, and quality before making a larger investment.

Return and Refund Policy

Due to the consumable nature of our food products and food safety regulations, we do not accept returns or provide refunds on opened products under normal circumstances.

Exceptions - When We Will Provide Refunds

We will provide full refunds or replacements in the following situations:

  • Damaged During Shipping: Products that arrive damaged, crushed, or with compromised packaging
  • Spoiled Products: Products that arrive spoiled or past their expiration date
  • Incorrect Order: We sent you the wrong product or quantity
  • Quality Defects: Manufacturing defects that affect product safety or quality

How to Request a Refund

If you believe your order qualifies for a refund under our policy:

  1. Contact us within 7 days of delivery
  2. Email: [your email] or call: [your phone]
  3. Provide your order number and photos of the issue
  4. Keep all original packaging until we confirm the refund

Refund Process

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the issue was our error

Important Notice

BY PLACING AN ORDER, YOU ACKNOWLEDGE:

  • You understand this return policy
  • You have been encouraged to try sample packs first
  • All sales are final except for the specific exceptions listed above

Contact Information

Questions about this policy? Contact us at:

  • Email: [your email]
  • Phone: [your phone number]
  • Business hours: [your hours]

This policy may be updated periodically. Current policy applies to all orders.